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Looking for assistance in establishing your new business? Do not hesitate to say hello to us.
Refund & Cancellation Policy
Clear guidelines on your rights to cancel and request a refund
Effective date: 27th of August, 2025.
1. Cooling-off Period
If no work has commenced, you may cancel your order within 48 hours of payment for a full refund of Direkta service fees.
2. Non-Refundable Items
- Government and authority fees (licenses, Establishment Card, visas, medical/EID, attestations). - Third-party costs (translations, notaries, couriers, medical tests). - Completed Direkta consulting work or urgent service surcharges.
3. Refundable Items
Direkta service fees are refundable on a pro-rata basis for tasks not yet started at the time of cancellation.
4. Client Non-Compliance
If services cannot proceed due to incomplete or inaccurate client documentation, only unused Direkta service fees will be refunded.
5. Changes by Partners or Authorities
If a partner free zone or authority changes its requirements or fees after purchase, we may provide an equivalent alternative or refund unperformed Direkta service fees. Government and third-party fees already paid remain non-refundable.
6. How to Request a Refund
Refund requests must be sent to [email protected] with the order ID. We aim to respond within 2 business days. Approved refunds are processed within 5–10 business days to the original payment method.
7. Chargebacks
Clients agree to contact Direkta before initiating a chargeback. We will supply evidence of service delivery in disputes.
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IFZA Business Park, Building A2, Dubai Silicon Oasis, Dubai, United Arab Emirates